Refund policy

We offer a 30-day return policy, which means you may request a return within 30 days after receiving your items.

✅ Return Eligibility: Items must be unused, unaltered, and kept in their original packaging. All beading supplies, accessories, and DIY materials cannot be returned once they are cut, glued, or assembled. A valid proof of purchase is required for all returns.

✅ Return Process & Destination: To initiate a return, please contact us at ynova319@gmail.com with your order number. Once approved, we will provide you with the return merchandise authorization (RMA) and the designated return address (returns are received at our operating warehouse in Jiangxi, China).

✅ Return Shipping Costs: Customers are responsible for return shipping postage for non-defective returns or change of mind. We will fully cover the return shipping costs or arrange a free replacement if the item arrives damaged, defective, or incorrect.

✅ Damaged or Defective Items: Please inspect your parcel upon arrival. If items are damaged during transit or incorrect, send clear photos of the items and the exterior packaging to ynova319@gmail.com. We will promptly issue a replacement or a full refund.

✅ Refund Timeline: Once your return is received and inspected, refunds are processed back to your original payment method within 10 business days. Depending on your financial institution or PayPal processing times, it may take additional days for the credit to reflect in your account.