Shipping policy

Thank you for visiting and shopping at livocraft. The following terms and conditions constitute our Shipping Policy.

Order Processing Time: All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped with tracking details.

Shipping Rates and Delivery Estimates: We ship to the United States and China. Shipping charges for your order will be calculated and displayed at checkout. Standard Shipping: Estimated delivery time is 7 to 15 business days. Delivery delays can occasionally occur due to customs processing or carrier delays.

Customs, Duties, and Taxes: livocraft is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Order Tracking: Once your order has shipped, you will receive an email confirmation containing your tracking numbers. The tracking information will become active within 24 to 48 hours.

Damages and Issues: If your order arrives damaged or lost, please contact us immediately at ynova319@gmail.com with your order number and photos of the merchandise and packaging.