Terms of service

Overview

Welcome to livocraft! Throughout the site, the terms "we", "us", and "our" refer to livocraft. livocraft operates this website and online store, including all related information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the "Service"). livocraft is powered by Shopify, which enables us to provide the Service to you.

By visiting our site and/or purchasing from us, you engage in our Service and agree to be bound by the following Terms of Service ("Terms"), along with any additional terms and policies referenced herein or available by hyperlink, including our Privacy Policy and Refund Policy. Please read these Terms carefully before accessing or using our website.

Section 1 - Access & Account Eligibility

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

When creating an account or placing an order, you agree to provide current, complete, and accurate purchase, billing, and account information. You are responsible for maintaining the confidentiality of your account credentials and are fully responsible for all activities that occur under your account.

Section 2 - Products & Handcrafted DIY Supplies

We make every effort to display the colors, shapes, and details of our products (including focal beads, resin charms, acrylic beads, and DIY craft findings) as accurately as possible. However, due to varying monitor displays and lighting conditions, the actual product colors and textures may vary slightly from what appears on your screen.

All product descriptions and pricing are subject to change at any time without notice at our sole discretion. We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction.

Section 3 - Orders & Acceptance

When you place an order, you make an offer to purchase. We reserve the right to accept or decline your order for any reason at our sole discretion. In the event that we make a change to or cancel an order, we will notify you by contacting the email, billing address, or phone number provided at the time the order was made.

Returns and refunds are governed strictly by our Refund Policy. Products purchased through our store are intended solely for personal or craft use, and not for unauthorized commercial resale.

Section 4 - Pricing & Payment

Prices for our products are subject to change without notice. All prices are displayed in USD unless otherwise indicated. Shipping charges, applicable taxes, and duties are calculated and shown at checkout.

You agree to provide valid, authorized payment information (credit card, debit card, or approved third-party gateways like PayPal). You authorize us and our payment processors to charge the designated payment method for the total amount of your purchase.

Section 5 - Shipping & Delivery

Estimated shipping and delivery timeframes are outlined in our Shipping Policy. While we make every effort to dispatch orders promptly within 1 to 3 business days, delivery times are estimates and cannot be guaranteed. livocraft is not liable for carrier delays, customs clearance delays, or international import duties.

Section 6 - Intellectual Property

All content included on or available through the Service, including but not limited to designs, images, text, logos, product descriptions, and graphics, is the property of livocraft or its content suppliers and is protected by applicable intellectual property and copyright laws. You may not reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission from us.

Section 7 - Prohibited Uses

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, or local regulations, rules, or laws; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, or defame any individual; (f) to submit false or misleading information; (g) to upload or transmit viruses or any malicious code; or (h) to interfere with or circumvent the security features of the Service.

Section 8 - Disclaimer of Warranties & Limitation of Liability

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. The Service and all products delivered to you are provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied.

In no case shall livocraft, our directors, officers, employees, affiliates, agents, contractors, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind arising from your use of the Service or any products procured using the Service.

Section 9 - Indemnification

You agree to indemnify, defend, and hold harmless livocraft, our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

Section 10 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws applicable to the principal place of business of livocraft.

Section 11 - Contact Information

Questions about the Terms of Service should be sent to us at:

Trade Name: Livo Craft Customer Support
Email: ynova319@gmail.com
Phone / WhatsApp: +852 5571 3076 / +86 150 8352 9953
Operating Address: Room 5, 2F, Building 3, Lugang Xingcheng, Xiangtang Town, Nanchang County, Nanchang City, Jiangxi Province, 330201, China
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC+8)